We are the Atmovi AI Team. This policy is part of our Terms of Service (sections 5 to 7).
Try Free first
Atmovi AI Free has no time limit. It is the whole app, with a daily allowance of Premium tools, so you can see how Atmovi AI works on your own Mac, with your own files and questions, before you pay anything. We recommend using it before you buy Premium.
Premium needs a Mac with 16 GB of memory or more. Please check yours first (Apple menu › About This Mac). On a Mac with less memory, Atmovi AI does not offer Premium, and a Premium licence works there as Free.
What you can buy
| Price | What you get | |
|---|---|---|
| Premium | US$99, once, plus any tax shown at checkout | Every Premium feature with no daily limits, for one person on up to two Macs with 16 GB of memory or more. New Premium features are included for 3 years (your update date). |
| Renewal (optional) | US$49, once, plus any tax shown at checkout | Three more years of new Premium features. Renewing early adds 3 years to your update date; renewing late starts 3 years from the day you renew. |
There is no subscription, and nothing is ever charged automatically. Checkout shows the full price, the tax and the currency before you pay.
Premium purchases are final
Premium is unlocked on your account as soon as you pay, and it cannot be handed back once it is unlocked. For that reason, purchases are final: there is no general money-back period, and we do not refund a change of mind.
When we will refund you
We will put it right, including a full refund, if:
- Premium does not work on a Mac that meets the requirements, you tell us within 30 days of buying, and we cannot fix the problem;
- you were charged more than once for the same licence;
- you were charged by mistake or without your permission;
- the law where you live gives you a right to a refund (see "Your statutory rights").
Our reseller, Paddle, may also refund a purchase under its own refund policy.
How to ask. Email support@atmoviai.com, or use the link in your receipt, with your order number or the email address you bought with, and tell us what went wrong. A person reads and answers every request, and we reply within 48 hours.
Your statutory rights
Nothing in this policy takes away rights you have under the consumer law of the country where you live, including the right that Atmovi AI works as described.
European Union and United Kingdom. You normally have 14 days to cancel a purchase of digital content without giving a reason. At checkout we ask you to confirm two things:
☐ I want Premium unlocked straight away, during the 14-day withdrawal period.
☐ I understand that I lose my right of withdrawal once Premium is unlocked on my account.
If you confirm both, the right to cancel ends when Premium is unlocked, and your receipt says so. If you do not, you can still buy, and you can cancel within 14 days by telling us or Paddle. If you believe you have this right, email us and we will honour it.
How refunds are paid
Paddle pays every approved refund back to the payment method you used. Your bank may take several business days to show it.
After a refund, Premium ends on all your Macs and Atmovi AI carries on as Free. Your chats, files and Library are never deleted.
Chargebacks
If a charge looks wrong, please contact us or Paddle first: we will put it right quickly. If you open a chargeback with your bank instead, the Premium licence it concerns may be paused while the dispute is open, and ended if the payment is reversed.
Who sells Premium
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Your purchase is also covered by Paddle's buyer terms and Paddle's refund policy. Atmovi AI itself is licensed to you by the Atmovi AI Team under our Terms of Service (section 1.2 of the Terms says who we are).
Contact
- Refunds and purchases: support@atmoviai.com, the link in your receipt email, or https://paddle.net
- Support form: https://atmoviai.com/support/ (choose "Purchase or licence")
- Grievance Officer: our founder (named in section 1.2 of the Terms), Atmovi AI Team, Pune, Maharashtra, India. We acknowledge complaints within 48 hours and resolve them within 30 days.